At 9win, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how it's used, and what rights you have as a player on our platform. We keep this straightforward — no legal jargon where plain language works just as well.
A plain-English summary of how 9win handles your personal data before you read the full policy below.
9win collects personal data for specific, legitimate purposes — account setup, identity verification, fraud prevention, and platform improvement. We don't collect data beyond what's needed to run the platform securely.
Your personal information is never sold to third parties for marketing or advertising purposes. Data shared with third-party service providers is limited to what they need to deliver services on our behalf — nothing more.
All data transmitted between your device and 9win is encrypted via SSL. Account access is protected by password authentication and OTP verification. Your data is stored on secured servers with access controls in place.
As a 9win player, you have the right to access, correct, or request deletion of your personal data. You can also ask what data we hold about you at any time by contacting our support team.
Identity verification (KYC) is required before withdrawals are processed. This isn't just a 9win policy — it's a standard measure across the online gaming industry to prevent fraud and protect players.
9win uses cookies to keep your session active, remember your preferences, and understand how the platform is used so we can improve it. You can manage cookie settings through your browser at any time.
This Privacy Policy describes how 9win collects, processes, stores, and protects the personal data of players who use the platform. It applies to all users who access 9win from the Philippines, whether through a desktop browser or a mobile device.
By registering an account on 9win, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the Terms & Conditions.
9win collects personal data in two ways: directly from you when you register and use the platform, and automatically through your device and browser as you interact with the site.
Data you provide directly:
Data collected automatically:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, government ID | Account registration, KYC verification |
| Contact | Email, phone number | Account management, support, notifications |
| Financial | Bank account, e-wallet details | Deposits and withdrawals in PHP |
| Technical | IP address, device type, browser | Security, fraud prevention, platform optimisation |
| Behavioural | Pages visited, game activity | Platform improvement, responsible gaming monitoring |
9win uses your personal data for the following purposes:
9win does not sell your personal data to any third party. Data may be shared in the following limited circumstances:
All third-party partners engaged by 9win are required to process personal data only for the specific purpose for which it was shared and to maintain appropriate security standards.
9win retains your personal data for as long as your account remains active, and for a period after account closure as required by applicable legal, regulatory, and anti-money laundering obligations. Financial transaction records are typically retained for a minimum of five years in line with standard financial compliance requirements.
Once data is no longer required for legal or operational purposes, it is securely deleted or anonymised so that it can no longer be associated with an individual player.
9win implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
While we take every reasonable precaution, no internet-connected system can guarantee absolute security. You are also responsible for keeping your login credentials confidential and for reporting any suspected unauthorised access to your account promptly.
9win uses cookies and similar tracking technologies to operate the platform efficiently and improve your experience. Cookies are small files stored on your device that allow the platform to recognise returning visitors, maintain your session, and understand usage patterns.
Types of cookies used on 9win:
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how parts of the platform function.
As a 9win player, you have the following rights with respect to your personal data:
To exercise any of these rights, contact the 9win support team through the platform. We aim to respond to all data rights requests within a reasonable timeframe.
The 9win platform is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted.
If you believe a minor may be using your account or has registered on 9win, please contact us immediately.
9win may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When updates are made, the "Last updated" date at the top of this page will be revised.
For significant changes that affect how your data is used, we will notify registered players via the platform or by email. Continued use of 9win after the updated policy takes effect constitutes acceptance of the revised terms.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the 9win support team.